Shipping and Delivery Policy
Blue Monkey Clothing Company
4th Cross, Sudhama Nagar, Bangalore, 560027
Email: info@bluemonkey.co.in
1. B2B Shipping Notice
This website operates as a Business-to-Business (B2B) platform.
All orders are processed and shipped as bulk business transactions.
2. Order Processing Time
- Orders are processed only after successful prepaid payment confirmation
- Standard processing time: 2–5 business days
- Processing time may vary depending on order volume and product availability
Orders are not processed on Sundays or public holidays.
3. Shipping Timeline
- Estimated delivery time: 3–7 business days after dispatch
- Delivery timelines may vary based on location and courier partner
Delays may occur due to:
- Logistics issues
- Weather conditions
- Regional restrictions
4. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- Any additional charges (such as remote area fees) will be communicated, if required
5. Delivery Address
- Customers must provide accurate and complete shipping details
- We are not responsible for delays or delivery failures due to incorrect address information
6. Shipment Tracking
- Once your order is shipped, tracking details will be shared via email or SMS
- Customers are responsible for tracking and coordinating delivery if required
7. Delivery Attempts
- Our courier partners will attempt delivery as per their standard policy
- If delivery fails due to customer unavailability, re-delivery may be attempted
Additional charges may apply for re-delivery in certain cases.
8. Risk & Ownership
- Once the order is handed over to the courier partner, the risk is transferred to the customer
- Blue Monkey Clothing Company is not liable for delays or damages caused during transit
9. Damaged or Missing Items
If you receive:
- Damaged products
- Missing items
You must notify us within 24 hours of delivery at:
Include:
- Order details
- Clear images or proof of issue
Claims made after 24 hours may not be accepted.
10. Delivery Confirmation
An order is considered successfully delivered once it is marked as delivered by the courier partner.
11. Changes to Policy
We reserve the right to update this Shipping & Delivery Policy at any time without prior notice.
12. Contact Information
For any shipping-related queries:
📧 Email: info@bluemonkey.co.in
📍 Address: 4th Cross, Sudhama Nagar, Bangalore, 560027