Cancellation and Refund Policy
Blue Monkey Clothing Company
4th Cross, Sudhama Nagar, Bangalore, 560027
Email: info@bluemonkey.co.in
1. B2B Policy Notice
This website operates strictly as a Business-to-Business (B2B) platform.
All transactions are considered bulk business purchases and are subject to the terms outlined below.
2. Order Cancellation
- Orders can be canceled only before processing begins
- Once an order is confirmed and processed, it cannot be canceled
Blue Monkey Clothing Company reserves the right to cancel any order at its discretion.
3. Prepaid Orders Only
- All orders on this platform are prepaid
- Cash on Delivery (COD) is not available
Orders will be processed only after successful payment confirmation.
4. Refund Policy
Refunds are not applicable for:
- Change of mind
- Incorrect selection of products, sizes, or quantities
- Unsold inventory
- Any non-defective items
All payments made are non-refundable once the order is processed.
5. Exceptions (If Applicable)
Refunds may be considered only in the following cases:
- Order canceled by Blue Monkey Clothing Company
- Duplicate payment or payment failure issues
Any such cases will be reviewed and processed at our discretion.
6. Damaged or Incorrect Orders
If you receive:
- Damaged products
- Incorrect items
You must notify us within 24 hours of delivery at:
Include:
- Order details
- Clear images of the issue
After review, we may provide a suitable resolution (replacement or adjustment) at our discretion.
7. Processing Time for Approved Refunds
If a refund is approved:
- It will be processed within 7–10 business days
- The amount will be credited to the original payment method
8. Final Decision
All decisions regarding cancellations, refunds, or claims are at the sole discretion of Blue Monkey Clothing Company.
9. Contact Information
For any queries:
📧 Email: info@bluemonkey.co.in
📍 Address: 4th Cross, Sudhama Nagar, Bangalore, 560027